GOT ANY QUESTIONS OR CONCERNS?

Please do not hesitate to contact us, we are dedicated to resolve past and present issues. We want to show you guys that we would’ve never left anyone hanging without a reason. We’re back now and will do our best to rebuild our reputation as one of the leading online dispensaries.

We have a FAQ section below for all other general inquiries, please feel free to check for your answers there. Otherwise, you can reach us at [email protected] where we will respond back within a day (weekends/holidays may take up to 2 days)

 

Ordering

Sign up by placing an order or visiting accounts pages

Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.

We do not issue cash refunds or exchanges for any product. If you believe that you have a defective product please contact us with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!

Please note that we only issue refunds in the form of points (store credit). Our team may deny claims that are not supported by a video demonstrating the problem.

You can contact us 24/7 by email to [email protected]

We’re sorry! Unfortunately, we can only ship within Canada.

Payments & Shipping

We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make an E-transfer will be found on your invoice. For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.

On orders below $150, we charge $25 for xpress shipping. For any order over $150 (after discounts), the shipping is free. We ship our orders via Canada Post and we provide a tracking number to you by email once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

Once the payment is sent, it may take a few hours for us to receive and then
deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
 
Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day  (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.

Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

We ship orders with Canada Post, which typically has a delivery date of 3-5 business days to major cities (depends on the location), with some packages up to 5+ business days if located far from major cities ! If you’re located a bit further away, we kindly ask for your patience!

WestCoastSupply assumes no responsibility for lost orders due to:
 
  • Wrong address provided by the customer (including typos or auto-correct errors)
  • Customer change of address / residence
  • Theft after delivery
  • Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately for corrections before paying.